Privacy Policy, Terms of Service & Customer Support
Effective Date: May 2026
Privacy
At Heidi Joy, your privacy and trust are important to us. This website may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase, sign up for updates, or contact us.
Payments are securely processed through trusted third-party providers including Stripe and PayPal. Heidi Joy does not store your full payment details directly.
Your information is used only for purposes related to:
processing orders
customer support
shipping and delivery
responding to enquiries
occasional updates related to products, launches, or services
Your information will never be sold to third parties.
By using this website, you agree to use the site lawfully and respectfully. All content, products, and materials remain the intellectual property of Heidi Joy unless otherwise stated.
Returns
Refunds or replacements may be offered in accordance with Australian Consumer Law for items that arrive damaged, faulty, or incorrect. Change-of-mind refunds are generally not accepted for signed, limited edition, personalised, digital, or pre-order products unless required by law.
Shipping & Delivery
Shipping and delivery timeframes are estimates only and may vary depending on location, production, or postal delays.
If you have any questions, concerns, or support enquiries, please contact:
hello@heidijoy.com.au
www.heidijoy.com.au
This policy may be updated from time to time without notice.